General Support
For app help, account issues, scans, and technical support
support@nexgard.com
NexGard
Pet care · Points · Rewards
Get in Touch
We're here to help with account issues, product scanning, rewards, technical support, and privacy requests.
NexGard helps pet owners scan eligible products, earn points, and redeem rewards. Whether you need help with your account, a scan, or a reward code, our support team is ready to assist you.
Privacy & Legal
For privacy requests and data-related inquiries
privacy@nexgard.comApp Hub
Open the NexGard service portal
nexgard.nodeteam.siteFrequently Asked Questions
How do I earn points?
Scan eligible NexGard products in the app to earn points. Points are added to your wallet after your scan is approved.
How do I redeem rewards?
Go to Rewards, choose a reward you have enough points for, then tap Redeem Reward to receive your redeem code.
How do I reset my password?
Use the Forgot Password option on the login screen. If you still need help, contact us with the email address linked to your account.
How do I request deletion of my data?
Email us at privacy@nexgard.com with your account email. We typically respond within 30 days.
Who can I contact for support?
Tap the chat icon in the app to open Support, or email support@nexgard.com from this page.
Response Time
We aim to respond to all inquiries within 1–3 business days. Privacy and data deletion requests are handled within 30 days as required by applicable regulations.
Before contacting us, please include your registered email address and a clear description of your issue. This helps us resolve your request faster.